Super Serrurier: emergencies only, by design
We don't sell alarms, security doors or maintenance contracts. We do one thing: help people stuck behind a door, at any hour. That choice is not a limitation — it's our entire organisation.
Why emergencies only
A locksmith fitting security doors all day isn't available when your door slams shut at 11 pm. We made the opposite choice: no scheduled jobs, no sales appointments, no maintenance contracts tying up our teams. Three on-call teams rotate in Geneva so a locksmith is always free the moment you call. Turning down everything else is what makes our 24/7 real, not just words on a website.
Salaried, trained, identifiable locksmiths
Every call-out is handled by a locksmith employed by the company: never a subcontractor called in as backup, never a platform that resells your call to the highest bidder. Our locksmiths are trained in fine opening techniques, arrive in a vehicle marked Super Serrurier and show their professional ID card before touching your door. You know who is entering your home, and we know who we're sending. It's also why we always verify the identity of the person opening their door to us: a proper emergency opening starts with knowing who you're opening for.
Our 5 promises, in writing
The price announced on the phone is the price invoiced — with any emergency surcharge already counted, nights, weekends and public holidays included.
If we can't open your door, you pay nothing. No call-out fee, no time charged.
Damage-free opening in 9 cases out of 10. Drilling is a last resort, never a reflex.
Direct billing to your insurance possible, with an itemised invoice and photos.
No subcontracting. The person who answers and the person who shows up work for the same company.
What happens when you call
An on-call locksmith answers, not a call centre. They give you the price and the response time for your situation, and you decide freely.
The nearest team sets off immediately. On arrival: marked vehicle, professional ID card, verification of your identity, price confirmed before starting.
After the call-out, you receive an itemised invoice matching what was announced. Nothing more to negotiate, nothing to discover.